Frequently Asked Questions
RECALL AND REMINDER
We send our patients SMS messages about the following:
Appointment reminders;
Preventative health reminders; and
Messages about test results and to follow up other important matters (also known as recalls).
We also send emails to our patients to confirm appointment bookings.
APPOINTMENT REMINDERS
Our booking system is set up to automatically send you an SMS reminder the day before your appointment, unless you have opted out or do not have a mobile phone.
We ask that you kindly confirm your appointment by replying “YES” to the SMS, or you cancel the appointment by replying “NO”.
You can also click on the link in the message to confirm, cancel or change your appointment, or you can call us to do so.
If you have given us your email address, our booking system will also email you an appointment confirmation upon you booking an appointment. You can use the links in the email to opt out of receiving these emails.
PREVENTATIVE HEALTH REMINDERS
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RECALLS
We send SMS messages to patients to follow up important matters, such as test results.
If you have opted out of receiving these reminders or you do not have a mobile phone, we will contact you about recalls by other means, as we have a duty to follow up important matters. See our Test Results page for more details.
OPTING OUT OF RECALLS AND REMINDERS
If you would like to stop receiving recalls or reminders by SMS, please let our receptionist know so we can update your communication preferences in our system to turn them off.
IF YOU ARE NOT RECEIVING RECALLS AND REMINDERS BUT WOULD LIKE TO:-
If you are not receiving SMS reminders and/or recalls from us but would like to, please let our receptionist know. We may need to update your phone number or change your communication preferences in our system.
AFTER HOURS AND EMERGENCY CARE
Our clinic is dedicated to its patients. We offer care 7 days a week, and while we encourage everyone to book appointments, all care is given for those that may walk in. Please call 000 for emergencies or attend the closest hospital.
HOME VISITS
We do provide home visit in exceptional circumstances. If you require home visit please inform reception staff in advance and we will get back to you as soon as possible.
COMMUICATION POLICY
Our Practice manages telephone calls. telephone messages and fax messages from patients. The practice has a policy in place to ensure that staff and patients are aware of the communications policy as well as the privacy laws and regulations around these. We endeavor to provide patients with timely advice about their clinical care via the telephone as a primary pint of contact. The urgency of a patient's needs are determined promptly and handled appropriately. Email is not used as a method of communication between patient. Other forms of communication :Translator and interpreter service, such as AUSLAN and the National Relay service are also avaiable.